Genesys Framework Consultant
Ref No.: 13-09512
Location: cupertino, California
Position Type:Contract
Experience Level: 4 Years
Start Date / End Date: 09/23/2013 to 02/28/2014
Good Day,
  
We have Job Opening  Genesys Framework  Consultant with one of our client located at Cupertino. Please go through the job description and if you find it interesting then please send me an updated copy of your resume OR Call me at 919-887-6786 Ext 4119 ASAP.
 
 
Position: Genesys Framework Consultant
Location: Cupertino
Duration:6 Months
 
Description:
 
  • Genesys experience 
    • Understanding the working of a contact center
    • Fair knowledge on Genesys Framework ( Tserver, Statserver, URS)
    • Add, Change, Delete phone extension and user configuration in Genesys as needed.
    • Fair knowledge on Genesys Inbound and Outbound
    • Knowledge on Multi-Channel Routing (MCR) is an advantage
    • Should have fair knowledge on basic CTI concepts, ACD and IVR
    • Flair for writing test cases on contact center scenarios
    • Should have fair knowledge on SIP technologies
    • Call Flow Analysis
  • Should be able to work in a client facing role and co-ordinate with Client Project Managers and other external stake holders
  • Ability to gather test requirements, create Test Strategy, Test Plan and drive end to end QA execution in a fast paced multi vendor environment
  • Should be able to understand technical architecture and translate this into Test Strategy
  • Manage test delivery with offshore team, planning, review, monitoring and reporting project status
  • Technical hands-on experience on Functional testing is essential
  • Experience on performance testing will be added plus
  • Proven ability to work creatively and excellent analytical ability and problem solving skills 
  • Excellent communication and inter personal skills 
  • Having development experience will be an additional advantage
 
Thanks & Regards,
Robin Garg
Technical Recruiter

Spectraforce Technologies Inc.
5511 Capital Center Drive,
Suite 340,
Raleigh, NC 27606.

919-887-6786 EXT-4119
              
Email id:
rgarg@spectraforce.com
            battabgh@gmail.com
            robin_garg82
           http://in.linkedin.com/pub/robin-garg/55/b42/830 
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