Customer Service Representative
Ref No.: 13-12598
Location: Brossard, Quebec
Position Type:Contract
Start Date / End Date: 12/02/2013 to 05/30/2014
Job Title : Customer Service Representative
Duration : 5 Months
Location : Brossard QC J4Z3V7

Qualifications:
  • Minimum 1 year related experience in a Technical Support role.
  • Bachelor's Degree in Electronics or Computer Science is preferred.

Responsibilities:
  • To provide efficient, effective, and cordial technical support to authorized customers in resolving hardware, software, or product operation problems.
  • Assume responsibility for assigned product support projects following processes and procedures to support initiatives.
  • Solves simple problems primarily via telephone.
  • Maintains accurate, concise and fact-based call logs and journal entries (includes call analysis and equipment staging results)
  • Manages open call backlog ensuring the calls are handles to closure in a timely fashion
  • Supports the product knowledgebase by reviewing past and current solutions for accuracy
  • Exhibits product knowledge
  • Interfaces with external groups and/or functions
  • Identifies and resolves problems
  • Recommends product/process improvements and preventative actions
  • Follows set guidelines and procedures
  • Performs assigned duties

Thanks & Regards,
Jaya Chitra

Spectraforce Technologies Inc.
Phone No# 919-887-6786 Extn-4128
Fax No# 9195739398
Email: jchitra@spectraforce.com
Visit us: http://www.spectraforce.com